Privacy Policy

How we use information

Information may be used for purposes connected with providing, managing and improving the website and casino services. We seek to use information in a fair and proportionate way and for purposes that are reasonably expected in the context of an online gambling account.

• Create, maintain and administer player accounts.
• Process account activity, payments, withdrawals and other transactions.
• Verify identity, account ownership and eligibility where checks are required.
• Detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other suspicious or unlawful activity.
• Meet legal, compliance, record-keeping and responsible gambling obligations that apply to the operation of the website.
• Provide customer support, respond to enquiries and manage complaints or disputes.
• Maintain, secure, troubleshoot and improve the website, systems and player experience.
• Send service communications about accounts, transactions, security, changes to the website or other important operational matters.
• Send promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Create internal reports, statistics and service analysis using information that may be combined or presented in a form designed to support operational decisions.

We may combine information from different sources where this is reasonably needed for account administration, verification, security, fraud prevention, support or compliance. We do not use information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so.

When information may be shared

Information may be shared with organisations that help operate the website or provide services on our behalf. Depending on the circumstances, these may include payment and transaction providers, identity and verification providers, fraud and security services, technology and hosting providers, customer support services, professional advisers and other contractors. These providers may only receive information that is relevant to the service they provide and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected misuse, to enforce applicable terms, or when disclosure is required or permitted by law. If service providers process information outside Australia, appropriate arrangements may be used to support the secure handling of that information.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, the rights of other people, fraud prevention requirements and records that we are required to keep.

• Access your personal information and ask for information about how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no lawful or legitimate reason for us to keep it.
• Withdraw consent to receive marketing communications. Withdrawing marketing consent will not affect essential service messages about your account, transactions, security or important changes.
• Raise a question or concern about how your information has been collected, used, stored or shared.

To exercise these rights or make a privacy request, contact support@inclavecasino.online. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves access, correction or deletion of account information. If someone is making a request on your behalf, we may also need evidence of their authority.

We will consider and respond to privacy requests within a reasonable timeframe. A request may be refused, limited or delayed where this is permitted or required, including where responding could affect fraud prevention, security, legal obligations, another person’s privacy or records that must be retained. If information cannot be deleted, we will aim to explain the relevant reason in general terms.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be made available on the website. We encourage players to review this page periodically so they remain aware of how information may be handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted.